PCard FAQs
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To submit a question or concern, please visit the
How do I activate my PCard?
There are three ways to activate your PCard:
1) Call Bank of America activation phone number, 888.233.8855.
- You will need your verification/activation code supplied by Purchasing & Contracting in an email from pcard@pps.net and/or your phone number on your Bank of America Works account.
2) Global Card Access website, url supplied on your letter with your PCard from Bank of America.
- If you do not already have an account, you will want to click on Register a Card and follow the prompts.
3) Global Card Access website - already have an account
- You can log in to Global Card Access and click on activate account on the right-hand side under "Quick actions".
How do I obtain the verification ID that is required to activate my Global Card Access account?
- Please review the email from pcard@pps.net or contact the PCard team at pcard@pps.net.
What should I do if my PCard is lost or stolen?
- Contact Bank of America by phone as soon as possible. Customer Service will go over your most recent transactions to verify if they are valid or fraudulent. Your card will be cancelled and a new one will be sent to you.
Within the US: 888.449.2273
Outside the US: 509.353.6656
Within Canada: 800.300.3084I wish to cancel my PCard. What do I need to do?
- You can turn in your card at the Purchasing & Contracting department at the PEC or you can send an email to pcard@pps.net requesting a cancelation.
How do I add Bank of America Works to my apps on the my.½ûÂþÌìÌÃ/classlinks mainpage?
- 1) Go to + sign top left
2) Click "+ Add App" top right3) Put in App name and URL ()4) Hit "Select Icon" bottom right5) Pick Icon6) Hit "Add App" bottom right
What is the easiest way to find the Pepper PCard trainings?
- Go to Course Library and scroll down to the search box. Search for "pcard".
Account Codes & Reconciliation:
What do I do if I receive a red x in the allocation when reconciling using account codes for my department?
- If you receive an error using your own school/department code, it is not yet loaded into PeopleSoft and cannot be added to WORKS. Contact the grant accountant or your department’s budget representative to have it added. Do not submit an Account Code Change Request ticket for a code for your own department.
What month's transactions can be updated in WORKS?
- The current month and the prior month's transactions may be updated in WORKS, including comments, allocation and attachments. Prior months will require a Journal Entry to update account codes.
Who is the budget holder for the fund I am requesting for my PCard Account Codes Change Request Ticket?
- Click on this link to the Budget Department page, open the ½ûÂþÌìÌà Chart of Accounts spreadsheet, search under the Department tab: ½ûÂþÌìÌà Chart of Accounts . You can also contact PCard and we will assist you. The budget holder is not: your principal, the TOSA in your school, the teacher sponsoring the event. Approval from the budget holder must be attached with the full account code indicated.
Why does it take so long for my PCard Account Codes Change Request Ticket to be completed?
- Transactions must be signed off in WORKS by the principal/budget holder of your department before your transaction(s) can be updated. The budget holder’s deadline is the 12th of the following month which may be weeks after your ticket was submitted. Please encourage your budget holder to sign off weekly if you are submitting multiple tickets.
How do I run a report for all my school's SBF/Student Body Fund purchases?
- In WORKS, on the "Home" page select "Reports", from the dropdown choose "Template Library", at the bottom of the page in the Shared templates, type "SBF" in the search bar. There are generic SBF reports and reports for the fiscal year. For example: SBF2024 will run purchases from 7/1/2023 to 6/30/2024. See full instructions on this page: /Page/1344
Once in the report, scroll to the bottom to run. The report will export into an excel file.
Purchasing:
I have made an accidental purchase with my PCard and need to repay ½ûÂþÌìÌà for the purchase. How can I repay?
- To make a PCard repayment use this link for Schoolpay:
What timeframe do I have to dispute a transaction with Bank of America?
- You have 60 days from date of purchase to dispute a transaction in WORKS. If you are approaching the 60-day mark without delivery of items or response from the vendor, dispute the transaction in WORKS.
What is the maximum amount I am able to spend on student incentives and student prizes?
- ½ûÂþÌìÌà Board Policy and ½ûÂþÌìÌà AD 8.30.011 states "incentives should be low cost." The Finance Department has determined low cost incentives or prizes to be a maximum of $50.00.
Am I able to purchase appreciation gifts or appreciation lunches for staff?
- No, it is not in ½ûÂþÌìÌà policy to purchase gifts for staff and appreciation lunches do not fall within the ½ûÂþÌìÌà Food purchase policy. We recommend that staff contact their PTA to coordinate any appreciation events. ½ûÂþÌìÌà 8.30.011-AD
Our PTA is funding an event with food for our staff. Am I able to use my PCard to make the purchase and be reimbursed by the PTA?
- If the event is outside the ½ûÂþÌìÌà Food Purchase policy for staff meals, you may not use your PCard to make the purchase. Contact the PTA to coordinate the event directly. Any funds that are in ½ûÂþÌìÌà accounts, including SBF, Cash Contributions and Principal Discretionary funds, must follow ½ûÂþÌìÌà AD policies. ½ûÂþÌìÌà 8.30.011-AD
Is it allowable to use our Principal’s discretionary fund to purchase food for staff?
- Yes, if it falls within the ½ûÂþÌìÌà Food purchase policy. If it is for a social event, such as retirement, holiday, birthday or other type of gathering that does not fall within the policy, food and gifts/flowers cannot be purchased. We recommend you coordinate with your PTA, collect donations from staff or do a potluck event. ½ûÂþÌìÌà 8.30.011-AD
What device hubs, docks, dongles, etc. can I buy?
- USB hubs, docks, and other similar peripheral devices should be chosen from the selection of standardized devices from the IT Purchasing page (). These devices are from reputable brands which have been tested by OTIS for their compatibility with ½ûÂþÌìÌà hardware. Devices from brands not listed on the purchasing page should not be purchased for use with ½ûÂþÌìÌà hardware. A return will be required if purchased and an infraction placed on the transaction in Works.
I have purchased a meal and beverage with my PCard while travelling. This is an unauthorized PCard purchase because meals are included in my per diem. How do I correct this error?
- Let PCard know the TXN number of the purchase and go to SchoolPay to repay ½ûÂþÌìÌÃ. Here is the link:
Am I able to purchase a staff group meal with my PCard while traveling?
- No, this is prohibited in the PCard Manual and staff will include meals in their per diem reimbursement. The risk of duplicate payment is high.
Can I provide a tip for food delivery or at a restaurant?
- Yes, you may provide a reasonable tip. Be sure it is indicated on the receipt and the new total noted. You may write this on the itemized receipt.
Can I purchase from Costco?
- Yes you may purchase items from Costco.
Can I purchase a Costco membership with my PCard?
- No, you may not buy a Costco membership with your PCard.
I have an executive membership and get rewards from Costco. Can I still use my Costco account?
- No. Public employees cannot receive personal gain from conducting District business. Costco Executive memberships provide a cash back incentive.
I lost my Alaska Airlines receipt for my air travel, baggage or internet fee. How can I obtain a reprint?
- Contact Alaska Air Customer Care at 1-800-654-5669. Be sure to have your reservation or CTM number available. If the trip was within 48 hrs, the traveller can sign into the My Account profile on Alaska's website to obtain receipts.